10.4 The Service Quote

Language and Communication Coaching (LCC)

Module 1: An introduction to language and communication coaching

1.1 The history of language and communication coaching (5:22)
1.2 The effectiveness of language and communication coaching: How it transforms individuals and organizations (2:06)
1.3 The power of communication (1:00)

Module 2: The essential elements of language and communication coaching

2.1 Differences between a language teacher and a language and communication coach (11:16)
2.2 Key skills, traits and behaviours of a language and communication coach (13:26)
2.3 Differences between a language course and a course of language coaching sessions (3:28)
2.4 Differences between a language class and a language coaching session (4:22)

Module 3: Session content and stages

3.1 Typical content and stages of a language coaching session (2:17)
3.2 Session structure (5:48)
3.3 The Feedback Form (2:17)
3.4 Categorizing language (15:06)
3.5 The session summary/wrap-up (5:27)
3.6 A note on session content (5:36)

Module 4: Language Coaching Tools I. Advanced language teaching techniques

4.1 Content and Form (4:10)
4.2 Effective correction (17:20)
4.3 Use of L1 and L2 (6:24)
4.4 Code-switching (2:31)
4.5 Listen and Repeat: modelling the script (3:40)
4.6 Pronunciation: phonemic script at work (8:31)
4.7 Pronunciation: English sounds (1:36)
4.8 Pronunciation: English word stress (0:52)
4.9 Pronunciation: English sentence stress and intonation (5:06)
4.10 Pronunciation: using songs for pronunciation and vocabulary (2:22)
4.11 Vocabulary (3:16)
4.12 Grammar (6:19)

Module 5: Language coaching tools II. Performance-based BGLC language acquisition techniques

5.1 The PROOF method (1:45)
5.2 Performance (3:53)
5.3 Rehearsal (11:43)
5.4 Observation (0:34)
5.5 Organization (0:29)
5.6 Feedback (0:33)
5.7 Language retention (1:10)
5.8 Chunking (4:59)
5.9 Reading aloud and Meaningful repetition (5:46)
5.10 "English brain" restructuring (6:40)
5.11 Identifying trigger words (1:52)
5.12 Developing your English instinct (3:10)
5.13 Dealing with performance pressure (2:24)

Module 6: Language coaching tools III. Language-based BGLC language acquisition techniques

6.1 Pronunciation: useful tips - the magic 'e' (2:59)
6.2 Pronunciation: useful tips – the double consonant rule (3:03)
6.3 Pronunciation: useful tips – weak endings (2:01)
6.4 Pronunciation: useful tips – English pronunciation tendencies: connected speech (3:30)
6.5 Pronunciation: phonemic script for dividing up words and linking sounds (1:53)
6.6 Pronunciation: useful tips – using familiar words with the same sounds and rhyming words to rehearse difficult sounds (5:51)
6.7 Pronunciation: extrapolating sounds (1:47)
6.8 Pronunciation: using written text (4:07)
6.9 Vocabulary selection (2:04)
6.10 Targeted questions (2:12)
6.11 Connotation (8:34)
6.12 Collocation and the collocation dictionary (0:58)
6.13 Grammar (15:09)
6.14 Cultural considerations (9:34)

Module 7: Developing oral communication skills I. The Speaking skill

7.1 Fluency vs Accuracy revisited (11:55)
7.2 Speed vs Fluency (2:26)
7.3 Dictating the pace: using different gears (6:05)
7.4 Silence and pausing (3:11)
7.5 Simplification (1:54)
7.6 Impression I: emphatic delivery (10:11)
7.7 Impression II: consistency (2:15)

Module 8: Developing oral communication skills II. The Listening skill

Module 9: Life Coaching tools for Language Coaches

9.1 Life coaching tools and Language Coaching (1:37)
9.2 Goal-setting (1:16)
9.3 Building confidence (4:02)
9.4 Active listening (6:30)
9.5 Tact (7:26)
9.6 Compassion (3:30)
9.7 Intuition (3:34)
9.8 Managing one’s own emotions (2:55)
9.9 Patience and discipline (2:36)
9.10 Respecting the client’s strengths and weaknesses / pace / worldview (8:24)
9.11 Reliability (2:44)
9.12 Humility (1:13)
9.13 Motivation techniques (11:41)
9.14 Enjoyment (0:34)
9.15 Visualization (5:03)
9.16 Professional knowledge (4:22)

Module 10: Selling a series of LC sessions

10.1 The consultation: before the meeting (1:33)
10.2 The consultation: in the meeting (20:37)
10.3 After the meeting: drawing up coaching goals (1:19)
10.4 The Service Quote (0:37)
10.5 The Service Contract (0:49)
10.6 Pricing / Receiving payment (1:37)
10.7 Course wrap-up (0:35)

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